Responsible Gaming at stv99
stv99 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming framework gives you full control over your activity — with practical tools, clear guidance, and 24/7 support whenever you need it.
Important Notice
Gambling is intended for entertainment purposes only. It should never be used as a source of income, a way to recover financial losses, or a method of managing stress or emotional difficulties. If you feel that gambling is negatively affecting your life, please use the tools described on this page or contact our support team immediately.
Our Commitment to Responsible Gaming
At stv99, responsible gaming is not simply a compliance checkbox — it is a core part of how we operate as Bangladesh's trusted online betting platform. We recognise that while the vast majority of our players enjoy betting on cricket, football, live casino, and slots purely for entertainment, a small number of individuals may develop gambling patterns that cause them harm. Our responsibility is to make it as easy as possible for those players to identify a problem early and access the support and tools they need.
Every feature of the stv99 responsible gaming framework has been designed with Bangladeshi players in mind. Our support team operates in English around the clock, aligned to Bangladesh Standard Time (BST, UTC+6), ensuring that help is always within reach — whether you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else across the country.
Who Is Allowed to Play at stv99?
stv99 is strictly an adults-only platform. All players must be at least 21 years of age to register, deposit, or place any bet on the stv99 platform. This age requirement applies without exception to all games and betting markets available on our site, including cricket betting, live casino games, slots, Double Fortune, and Joker Poker.
During the registration and KYC (Know Your Customer) verification process, stv99 requires identity documentation to confirm that every player meets the 21+ age requirement. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending review, and the matter will be handled in accordance with our Terms & Conditions. We encourage parents and guardians to use content-filtering and parental control software to prevent underage individuals from accessing online gambling platforms.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling has moved beyond recreational entertainment and is becoming a source of harm:
- Spending more money on gambling than you can comfortably afford to lose
- Chasing losses — placing larger bets in an attempt to recover money previously lost
- Gambling instead of fulfilling work, family, or social responsibilities
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money from friends, family, or financial institutions to fund gambling
- Lying to people close to you about how much time or money you spend gambling
- Repeatedly attempting to cut back on gambling without success
- Using gambling as a way to escape negative emotions, stress, or personal problems
- Neglecting meals, sleep, or physical health due to extended gambling sessions
If you recognise three or more of these signs in yourself, we strongly encourage you to take the self-assessment below and to reach out to our support team. Acting early makes it significantly easier to regain control before gambling causes lasting financial or personal harm.
How to Request a Responsible Gaming Tool
All responsible gaming tools at stv99 can be activated through your account settings panel or by contacting our support team directly. Changes to protective limits take effect immediately or within 24 hours depending on the tool selected. Increases to limits (for example, raising a deposit limit you previously set) are subject to a mandatory 72-hour cooling-off period to prevent impulsive decisions made during a period of heightened play.
To request any of the tools described on this page, log in to your stv99 account and navigate to the Responsible Gaming section of your account dashboard, or contact our support team by email at [email protected] (please use the subject line "Responsible Gaming Request"). Our team will acknowledge your request within one hour and implement the requested measure without delay.
Quick Help
If gambling is causing you distress right now, please contact the stv99 support team immediately via live chat inside the platform. We are available 24/7 at Bangladesh Standard Time and will respond without delay.
Contact Support
Email our responsible gaming team at [email protected] with the subject line "Responsible Gaming Request". Response within 1 hour, 24/7, BST (UTC+6).
Age Verification
Every stv99 account undergoes mandatory identity verification. Players must be 21 years or older. Underage accounts are permanently closed and funds are frozen.
Your Data Is Safe
All responsible gaming requests and support conversations are handled with complete confidentiality. Your data is never shared with third parties for marketing purposes. See our Privacy Policy for full details.
Four Tools to Keep You in Control
stv99 provides a suite of practical, easy-to-activate tools that give every player full control over their gambling activity. These tools are available at no cost and can be activated at any time.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once your chosen limit is reached, no further deposits will be accepted for that period. Limits take effect immediately. Increases are subject to a 72-hour waiting period.
Time-Out
Take a short break from the stv99 platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not be able to log in, deposit, or place bets.
Self-Exclusion
Request a longer-term self-exclusion of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is irreversible for its chosen duration. No marketing communications will be sent to a self-excluded player.
Reality Check
Enable session reminders that notify you of how long you have been playing and how much you have wagered during the current session. Reminders can be set at 30-minute, 60-minute, or 90-minute intervals.
How stv99 Protects Every Player
Beyond individual tools, these platform-wide commitments underpin every aspect of the stv99 responsible gaming framework.
Mandatory Age Verification
No player can deposit or bet at stv99 without passing a full identity and age check. Our KYC process verifies every account against official Bangladeshi identity documents to confirm players are 21 years or older before any real-money activity is permitted.
Behavioural Pattern Monitoring
Our platform continuously monitors player activity for indicators of problematic gambling behaviour — such as sudden increases in bet frequency, rapid escalation of stake sizes, or extended late-night sessions. Flagged accounts receive a proactive outreach from our responsible gaming team.
No Marketing to Vulnerable Players
stv99 does not send promotional bonuses, free-bet offers, or deposit match communications to any player who has activated a responsible gaming tool, is currently in a time-out period, or has been identified by our monitoring systems as showing signs of problem gambling behaviour.
Secure & Encrypted Platform
Every session on stv99 is protected by SSL/TLS encryption. Your account credentials, payment information processed via bKash, Nagad, and Rocket, and personal data are all handled under strict security protocols to keep your information safe at all times.
Player Education Resources
stv99 provides clear, straightforward information on the odds of winning, the house edge across all game categories, and the statistical realities of gambling. Informed players are better equipped to make decisions that align with their personal entertainment budgets and risk tolerance.
Dedicated Support Team
Our responsible gaming support team is separate from general customer service and is trained specifically to handle gambling harm concerns with sensitivity, confidentiality, and practical guidance. Available 24 hours a day, 7 days a week, operating in English on Bangladesh Standard Time (BST, UTC+6).
Are You Gambling Responsibly?
The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is a tool for your own awareness, not a formal clinical assessment.
Responsible Gaming Self-Check
Read each statement and consider honestly whether it applies to you in the past 30 days.
You Are Not Alone
If gambling is causing financial stress, relationship difficulties, or emotional harm, please reach out. Help is available and effective — the sooner you act, the easier it is to regain control.
Contact stv99 Responsible Gaming Support
Our dedicated responsible gaming team is available every day of the year, 24 hours a day, operating on Bangladesh Standard Time (BST, UTC+6). Whether you want to activate a deposit limit, request a self-exclusion, or simply talk to someone about your gambling, our team will respond promptly and treat your enquiry with complete confidentiality.
Email us at the address below — displayed as plain text only, not a clickable link — using the subject line "Responsible Gaming Request":
For urgent assistance, use the live chat function inside your stv99 account for the fastest possible response. Average first-response time via live chat is under 3 minutes.
Ready to Play Safely at stv99?
Explore our full range of cricket betting markets, live casino games, and slots — all on a platform built with your safety in mind. Visit our FAQ for quick answers, or head to the stv99 Casino to get started responsibly.