stv99 Frequently Asked Questions

stv99 requires a valid government-issued photo ID for KYC verification. Accepted documents include a National Identity Card (NID), passport, or driving licence issued in Bangladesh. You may also be asked to provide a recent utility bill or bank statement as proof of address. Upload clear, unobstructed images of your documents through the account verification section of your dashboard.

The minimum age to register and play on stv99 is 21 years. This requirement applies to all games and betting markets, including cricket, slots, live casino, Double Fortune, and Joker Poker. stv99 performs mandatory age verification on every account, and any account found to belong to a person under 21 is immediately suspended.

You can reset your stv99 password by clicking the "Forgot Password" link on the login page. Enter the mobile number or email address linked to your account, and stv99 will send a one-time password (OTP) reset code. Enter the code when prompted, then set a new password. If you do not receive the reset code within five minutes, check your spam folder or contact support at [email protected].

No. stv99 strictly enforces a one-account-per-player policy. Opening multiple accounts — whether using different names, phone numbers, or email addresses — is a violation of the stv99 Terms and Conditions and will result in permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate, contact support immediately to resolve it.

Nagad deposits on stv99 are typically credited to your account within 1 to 5 minutes after the transaction is confirmed on the Nagad network. During peak periods — such as major BPL or IPL match days — processing may take up to 15 minutes. If your Nagad deposit has not appeared after 30 minutes, contact stv99 support with your Nagad transaction ID and deposit amount.

The minimum deposit on stv99 is ৳200 BDT for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank, the minimum deposit is ৳500 BDT. These thresholds are designed to make stv99 accessible to players across all budget levels in Bangladesh.

The minimum withdrawal amount on stv99 is ৳500 BDT for all mobile wallet methods — bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals have a minimum of ৳1,000 BDT. To process a withdrawal, your account must be fully KYC-verified and the payment method you are withdrawing to must match the one you used for your most recent deposit.

stv99 does not charge any platform fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges, which are outside stv99's control. Always check your payment provider's current fee schedule before initiating a transfer to avoid any surprises.

stv99 covers a wide range of international and domestic cricket tournaments, including the BPL, IPL, T20 World Cup, ICC Cricket World Cup, ODI series, Test matches, and bilateral series featuring the Bangladesh Tigers. Pre-match and live in-play markets are available for all major tournaments, with competitive odds updated in real time.

Yes, stv99 is fully optimised for mobile browsers on both Android and iOS devices. The platform loads fast on mobile data connections common across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh. No app download is required — simply open your mobile browser, visit stv99.io, and log in to access all betting markets, live casino games, and slots.

The RTP on stv99 slot games varies by individual title and game provider. Most slots available on stv99 from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. The specific RTP for each game is displayed in the game's information panel. stv99 only offers slots from certified providers that use independently audited Random Number Generators (RNGs) to ensure fair outcomes.

To play live casino games on stv99, log in and navigate to the Casino section. Choose from live dealer titles including Live Roulette, Live Blackjack, Live Baccarat, and game shows powered by Evolution Gaming and Ezugi. A real dealer streams the game in high definition from a professional studio, and you place bets in real time through the on-screen interface.

A wagering requirement is the number of times you must bet through a bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place a total of ৳10,000 in qualifying bets before withdrawal. stv99 clearly displays the wagering multiplier, eligible games, and expiry date for every bonus in the promotion's terms and conditions.

Yes, all stv99 bonuses carry an expiry date by which the wagering requirements must be completed. The expiry period varies by promotion — typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirements are not met before expiry, the bonus amount and any associated winnings are forfeited. Check the individual promotion terms in your account for exact deadlines.

stv99 rewards regular players through an ongoing loyalty programme that tracks your betting activity across cricket, casino, and slots. As you accumulate points through wagering, you progress through loyalty tiers that unlock benefits including enhanced withdrawal limits, personalised bonus offers, priority customer support, and exclusive promotions. Full details of the current tier structure are available in the Loyalty section of your account dashboard.

stv99 protects player data using industry-standard SSL/TLS encryption on all pages and transactions. Your payment details processed via bKash, Nagad, Rocket, or bank transfer are never stored in plain text on stv99 servers. Access to account data is protected by two-factor authentication and stv99 never shares your personal information with third parties for marketing purposes. See the stv99 Privacy Policy for the full data protection policy.

Yes. stv99 offers self-exclusion options of 6 months, 1 year, 3 years, or permanent exclusion. To activate self-exclusion, go to the Responsible Gaming section of your account settings or email [email protected] with the subject line "Responsible Gaming Request". Once activated, your account is suspended for the full exclusion period and no promotional communications will be sent to you.

stv99 allows you to set daily, weekly, or monthly deposit limits directly from your account settings. You can also activate a time-out — a temporary account suspension of 24 hours, 48 hours, 7 days, or 30 days — during which you cannot log in or deposit. Deposit limit reductions take effect immediately; increases require a mandatory 72-hour cooling-off period before they become active.

stv99 customer support is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). You can reach the team via live chat inside the platform for the fastest response — average reply time is under 3 minutes. Alternatively, email [email protected] for non-urgent enquiries. The support team responds in English and covers all topics including account issues, deposits, withdrawals, and responsible gaming requests.